At ItemsValley, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please review our return policy below:
General Return Guidelines
– Eligibility: Returns are accepted within 14 days from the date of purchase. Items must be unused, in their original condition, and with all tags and packaging intact.
– Non-Returnable Items: Some items cannot be returned, including:
– Perishable goods (food, groceries, etc.)
– Gift cards
– Personalized or customized items
– Clearance or sale items (unless faulty)
– Cosmetics, fragrances and under garments
Return Process
Contact Us: To initiate a return, please contact our customer service team with your order number and the reason for your return.
Shipping Items Back: When your return is approved, we will provide you a RMA number with return address to supplier, (We have suppliers from diffrent countries) please repack the item securely and send it back to given address. Customer is responsible for return shipping charges.
Refund Processing: Once we/supplier receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 5-10 business days to the original payment method.
Exchanges
– If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Please note: Customer is responsible for return shipping charges.
Damaged or Defective Items
– If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.
Please note: Customer is responsible for return shipping charges.
Customer Support
For any questions or assistance regarding your return, please contact our customer service team.
